IESE Research Papers
No D/496:
Trust in management: The effect of managerial trustworthy behavior and reciprocity
Pablo Cardona ()
and Aitziber Elola
Abstract: In this paper we study the antecedents of subordinates’
trust in their leaders (STL). In particular, we focus on the effects of
managerial trustworthy behavior (MTB) and subordinates’ perceptions of
leaders’ trust in them (LTS). We develop a scale of managerial trustworthy
behavior following the typology proposed by Whitener, Brodt, Korsgaard and
Werner (1998) that includes: behavioral consistency, behavioral integrity,
sharing and delegation of control, communication, and demonstration of
concern. A sample of 109 Spanish middle managers provided data for our
study. The results of the hierarchical regression analysis show that both
MTB and LTS have a significant relationship with STL. Further, we study the
effect of reciprocity in the trusting relationship. We find that there are
significant differences between subordinates’ trust in management and their
perceptions about superiors’ trust in them.
Keywords: trust; leadership; reciprocity; social exchange; (follow links to similar papers)
15 pages, February 28, 2003
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