European Business Schools Librarian's Group

IESE Research Papers,
IESE Business School

No D/497: Influence of social and work exchange relationships on organizational citizenship behavior, The

Pablo Cardona (), Barbara S. Lawrence and Peter M. Bentler
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Pablo Cardona: IESE Business School, Postal: Research Division, Av Pearson 21, 08034 Barcelona, SPAIN
Barbara S. Lawrence: The Anderson Graduate School of Management
Peter M. Bentler: University of California, Los Angeles

Abstract: Previous studies explain situational antecedents of OCB using social exchange theory. However, the effects of factors such as perceptions of job characteristics on OCB seem to require a different explanatory mechanism. We propose that these effects can be explained through a new exchange relationship that we call work exchange. We develop a theory for the situational antecedents of OCB that includes economic, work, and social exchange relationships. The theory is tested using structural equations.

Keywords: exchange relationship; organizational citizenship behavior; organizational commitment; perceived organizational support; job characteristics

27 pages, March 3, 2003

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