SSE Working Paper Series in Business Administration,
Stockholm School of Economics

Abstract: The underlying change driving an increased use of groups and teams for coordination is the increasing specialization, and the number of experts and specialists needing to come together and coordinate. This, in turn, drives complexity, and the only way for organizations to deal with complexity in the long run is by intelligence, that is intelligent coordination. Essential in this intelligent coordination of organizations will be the group level. Teams or micro-systems is the operational unit in which the organization’s need of coordination becomes dependent of the intelligence, behavior, emotional and social skills of individuals. These factors create a variance in collective intelligence. Average collective intelligence at micro-system level is therefore a fairly new way of describing organizational performance. The purpose of this report, which is a literature review, is to give an overview of how collective intelligence at micro-system level has been defined, how it relates to organizational performance, what factors have been identified as causing variance and what types of interventions at team level have been discussed. A total of 92 articles and two dissertations were selected based on a search of EBSCO/Business Source Premier.

Keywords: collective intelligence; Group intelligence; group decision-making; Group problem solving; Group learning; team intelligence; team decision-making; team problem solving; team learning

96 pages, February 23, 2017

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